Hashtag Viral
01

Getting Started

Registration

  • How do I register?

    Follow the link via our website to either the Playstore or iStore. Download the the Hashtag Viral application and launch it. Ensure that you either have a Facebook business page or Instagram business account allowing you to sign up with Facebook. If you have an active Instagram business account, select the Facebook business page that it is linked to. After confirming your Hashtag Viral password, select your genre and active social media accounts. Voila, you all done and on your way to earning with Hashtag Viral.

  • Why do I need a Facebook business page or instagram business account?

    With a Facebook business page or Instagram business account you as a user have access to insights on your reach. Hashtag Viral requires these insights to link you to campaigns that you are suited to as well as to determine your post price per campaign.

  • How do I change my personal Instagram account to a business account?

    Launch the Instagram application from your mobile phone or web browser. Login to your personal account. Open the menu bar and select settings. Scroll down to the Business settings section and select “Switch to a business account”. Follow the setup wizard. You will need to link your Instagram business account to a Facebook business page. If you already have a Facebook business page, then select it as the linked page. If you don’t, Instagram will automatically generate a Facebook business page that you may claim at any time thereafter.

  • I don’t remember my Facebook email address, to sign up!

    No worries! Sign up using your mobile number linked to your Facebook account. Unfortunately, you will need to determine your Facebook email address to login to Hashtag Viral after registration

  • How do I select my genres?

    As someone with influence, your content should be engaging. The individuals you reach tend to follow you for content that you post on certain topics such as lifestyle, fashion, etc. When registering on Hashtag Viral select those categories that you actively post content about.

  • Which email address do I use when logging into Hashtag Viral?

    You need to use the email address linked to your Facebook account.

  • What do active social media accounts mean?

    These represent your social media accounts that you will be using to post content for Hashtag Viral linked campaigns.

  • If I have selected both Facebook and Instagram as my active social media accounts, what does this mean?

    In a nutshell, you have selected to post from both your Facebook and Instagram accounts per campaign. Thus, the price displayed per campaign accounts for both these posts. When you select to post, we require you to choose the image posted to Facebook as well as the image posted to Instagram.

  • Does Hashtag Viral only accept Trendsetters who are active on Facebook and Instagram?

    For the time being. Hashtag Viral has launched with Facebook and Instagram being the social media platforms on which campaigns will be run. Future iterations will bring on platforms such as Twitter, YouTube, Snapchat, etc. Keep on following our rollouts to stay informed.

02

In Application

The Dashboard

  • What do the Facebook and Instagram logos on my dashboard refer to?

    The numbers associated with these icons represent your live Facebook Followers and Instagram Fans.

  • What do the carousel and star icons on my dashboard refer to?

    The carousel signifies campaigns that you have joined while the star represents the number of posts that you have made on these campaigns. Remember that with Hashtag Viral, you are only allowed to post once per campaign. So, this serves as a reminder that you have posts outstanding when the numbers don’t match.

  • What do the calendar, flame and message buttons on my dashboard refer to?

    The calendar button is a quick redirect to the campaigns page, the flame takes you to Hashtag Viral challenges and the message button takes you to your campaign invitations. The numbers associated with these buttons communicates how many campaigns, challenges and invitations are available in the application

  • What are impressions?

    The number of times your content has been displayed on a Facebook and Instagram user’s screen.

  • What is reach?

    The number of unique views of your content by users of Facebook and Instagram.

  • What are engagements?

    The number of times a Facebook or Instagram user has liked or commented on your content.

  • How is the engagement rate on my dashboard calculated?

    The engagement rate is measured over a period of 28 days, as per Facebook and Instagram practice. Hashtag Viral calculates your ER rate by taking an average of all your engagements across your social media accounts over the last 28 days and dividing it by your total organic reach.

  • What does the ZAR amount in the top right of the accent bar represent?

    This represents your wallet balance and is the total of all your verified campaign posts that is due to be paid to you on the 15th of each month.

03

In App

Wallet

  • When does my wallet amount increase?

    Your wallet amount will increase when a campaign post has been verified. Verification occurs when either a brand signs off the post or automatically after 24 hours.

  • How do the Campaign Reach parameters work?

    Hashtag Viral links influencers, whose reach matches the parameters selected, to the campaign.

  • What does my wallet show when selected?

    You will be taken to a summary page that shows all the current month’s posts as well as your previous month’s payments.

04

Joining Campaigns

Campaigns

  • What are creative campaigns?

    Brands allow you the creative freedom to post on their behalf based on a set of rules provided in the campaign brief.

  • What are simple campaigns?

    Brands provide the media that you are meant to post to your social media accounts.

  • What does the date on the campaign tile represent?

    This represents the end date of the campaign.

  • What does the ZAR amount on the campaign tile represent?

    The amount that you will be paid for a verified post on this campaign.

  • What does the person icon on the campaign tile represent?

    This represents the number of Trendsetters that have currently joined the campaign.

  • How are campaigns listed on the campaigns page?

    Campaigns are listed in order of relevance, from the highest post price to the lowest post price. Post price is calculated by Hashtag Viral’s pricing algorithm that considers the suitability of your reach as well as your engagement rate to provide you with premium rates.

  • What does the star icon in the campaign description refer to?

    The number of posts made by Influencer's who have joined this campaign.

  • What is the campaign brief and what does it represent?

    The campaign brief outlines the rules of the campaign that need to be followed when creating the post. Post’s that follow the brief will be verified.

  • Where can I access Hashtag Viral’s terms and conditions?

    Follow this link to our terms and conditions.

  • What do the images and captions at the bottom of the campaign description page represent?

    These represent other campaigns that are active in the App.

  • How is my post price generated?

    Post price is calculated by Hashtag Viral’s pricing algorithm that considers your engagement rate and the suitability of your reach to the campaign, to provide you with premium earnings.

  • How do I choose which of my posts from my social media account to select for a campaign after joining?

    When tapping the 'I've Posted' button, you will be prompted to select your post from your active social media accounts. Hashtag Viral will provide your 10 most recent posts, from each of your accounts, to choose from.

  • What happens if I join a campaign and do not post?

    We’ll contact you to find out what happened.

  • What does view insights on a campaign represent?

    View insights allows you to see the breakdown of your organic reach for a campaign post.

  • What does the countdown timer, that appears after I have joined a campaign, represent?

    What does the countdown timer, that appears after I have joined a campaign, represent? These represent other campaigns that are active in the App.

05

Campaigns

My Campaigns

  • What are my campaigns?

    My campaigns provide you with a scrollable list of all joined campaigns.

  • Why are certain campaigns in my campaigns shaded in red?

    These represent campaigns that have reached their end date.

06

Campaigns

Invitations & Challenges

  • What are Invitations and why are they sent to me?

    Hashtag Viral directly invites you to participate in campaigns where you will earn your premium rate as you meet 3/5, 4/5 or 5/5 of the campaign requirements.

  • What are Hashtag Viral challenges?

    These are campaigns run by Hashtag Viral to stimulate awareness and growth of the platform to the benefit of all users.